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Returns Policy

Returns Policy

Returning goods bought online at Salon Connection is no problem, all we ask is that they’re returned within 30 days of delivery, unused and in their original packaging and condition. Please contact us at weborders@salonconnection.co.uk to inform us of your intention to return goods and whether you are looking for an exchange or a refund. Goods must be returned to the address shown at the bottom of this page (refunds cannot be processed in-store), please ensure a copy of your invoice/receipt accompanies the return. We strongly recommend you use some form of recorded delivery as we cannot accept responsibility for any lost goods. The original delivery charge cannot be refunded. Furniture and equipment orders may be subject to additional conditions please see below for details.

Due to hygiene regulations we cannot accept returns (subject to our discretion) of the following products if the packaging has been opened; Scissors, Razors, Cosmetics, Hair brushes, Hair extensions, Body jewellery, Piercing tools & Foot Spas. This list is not exhaustive and does not affect your statutory rights.

Please send your returns to:

Salon Connection Hair & Beauty Supplies,
1 St Johns Court
Upper Forest Way
Enterprise Park


All items are guaranteed according to the individual manufacturer´s warranty. Any faulty items which are still under the manufacturer's warranty must be reported and sent back for inspection before a refund or replacement can be issued. All glass items are specifically excluded from this guarantee

Furniture and equipment items

Most furniture and equipment items are built to order or custom built; these items are subject to the following additional terms of cancellation or return:

Furniture and equipment orders cannot be cancelled more than 5 working days after being placed, we may in rare circumstances accept the cancellation or return of an order outside of this timescale however this is at our discretion and will be subject to a charge of up to 20% of the value of the goods as well as the delivery charge..

For more information please see our returns policy.

Faulty or wrongly delivered goods

We take great care to ensure all goods you receive are correct and undamaged. However, in rare cases where incorrect or damaged goods are received please inform us by email within 48 hours of delivery to: weborders@salonconnection.co.uk. We’ll arrange a collection of the goods (at our cost) and send out replacements as soon as possible. If it is more convenient for you to send the goods back to us, let us know and send to the address at the bottom of this page (refunds cannot be processed in-store) using recorded delivery and we’ll reimburse you the cost of this.